Rental Policy
Rental Policy
#1
MAKING A RESERVATION
To confirm a reservation we require your contact information, a valid credit card/debit card number on file, a non-refundable deposit, and a signature on your “rental agreement.” The deposit is equal to 50% of your order total and is applied towards your final balance. Your order will not be considered ‘reserved’ until a deposit and signed contract are received.
#2
PAYMENTS
Payments can be made in any of the following ways: Credit card, Paylah, Internet banking. Vintage Empire take payments online or via mobile phone. You may pay the final balance on your account at any point before your event, but we must receive payment before the items can be delivered or picked-up.
Deposits (BOOKING DEPOSIT)
Initial deposit to secure and reserve item. For early birds the booking deposit will be 50% of the rental total. For orders made one month and less from the pick up date, the full rental total is required as the booking deposit. Non-refundable despite cancellation. Only refundable if the item becomes unavailable due to loss or damages.
BALANCE PAYMENT
This applies to early birds, the balance payment is required to be made one week before the pick up date. We will send a reminder email two weeks before your pick up date.
SECURITY DEPOSIT
A security deposit to ensure the safe handling of the rental items. Higher security deposit for high value items e.g. Limited Editions Chromatic sets, Royal Quiet Deluxe(Baby Pink, Baby Blue, Red series) and Underwood Champion. Fully refundable upon safe return of rental item. It can be made in cash upon pick up, or via online transfer during the booking deposit payment or during the payment of the total balance. If you’ve opted to pay it via online transfer, we will transfer it back to you via online transfer after the returns has been made and it will take 1-2 business days. All customers are to claim their security deposits within 2 weeks of the returns.
#3
CHANGES AND CANCELLATIONS
Your satisfaction is of the utmost importance to us. The day you book your order the items are considered out of our inventory for your date and thus made unavailable to other potential customers. This ensures you will have all the items you need on the date you require them. Because of this, we do have certain policies regarding changes to your order.
All reductions in numbers must be received by Vintage Empire 14 days prior to your event. Any reductions or cancellations made within 14 days will be subject to a cancellation fee. Any increases in your numbers must be made prior to your pick-up or delivery, and are subject to item availability. These items will be billed separately. You may make changes by phone or email. This policy helps us to ensure that your order is packed as accurately as possible. See our Cancellation Policy below for more detailed information.
CANCELLATION POLICY
Any typewriters cancelled within 1 week of the event will be charged at full rental rates.
#3
RENTAL PERIOD
The rental rate is based on a 24-hour rental. Should you need the items longer please contact us and ask Vintage Empire about our multi-day rates.
#4
DELIVERY & PICK UP
Delivery rates are based on drop off to a point immediately accessible to our vehicle, usually your driveway, garage, or yard. All deliveries require the signature of a responsible party for equipment to be left. Should you require delivery beyond our vehicle tailgate or set-up and collection of tems, please request a quote prior to your event.
Delivery times are set on the week of delivery. You will be given a morning or afternoon delivery time. Morning delivery means the items will be delivered between 8am and 12pm. Afternoon delivery means between 12pm and the last delivery of the day. Our vehicle will deliver until their schedule is complete. Should you have special delivery requests, please contact us and we will do our best to accommodate your needs. As there are many deliveries in a day it is not always possible to give exact delivery times. For an additional fee it is possible to arrange for before- and after-hours deliveries, as well as time specific deliveries.
PICKING-UP YOUR RENTAL
Unless special arrangements have been made prior to your pick-up, you may pick-up your rental any time after 12:00pm on the day before your event, and may return no later than 12:00pm on the day specified on your rental contract. Either you or someone else can pick up your order. If another person will be picking up they will need to know what name your order is booked under and settle any remaining balance owing on the account. If you require your rental earlier than 12:00pm on the day before your event, you may contact VE to see if it will be ready earlier. You are responsible for any and all damage that may occur during transportation to and from your event site.
#5
PLEASE CHECK TO MAKE SURE YOUR ORDER IS COMPLETE
We do our best to make sure your order is complete. If you discover any missing or damaged items upon receipt, please contact us immediately so that Vintage Empire can make a note on your account and make arrangements to replace the items if desired. If it is after store hours please leave a message or call our after-hours emergency line. We will contact you as soon as possible. Many factors can contribute to items being lost or damaged during an event. We cannot accept disputes after an event is over.
#6
RETURNS
If you will not be returning the items yourself or present for the pick-up, or will not be in contact after your event, Vintage Empire will require the name and contact information(Photo ID REQUIRED) of the person who will be responsible for your rental. It is best to appoint one point of contact to be in charge of the return.
On return, all typewriters should be placed back into the luggages they arrived in. Vintage Empire staff will also dbl-check the typewriters before leaving to ensure no damages has occur.
#7
IF YOU OR SOMEONE ELSE IS RETURNING YOUR RENTAL
To avoid extra charges, we recommend that you dbl-check your order before returning it to ensure all items and packaging are accounted for. Vintage Empire also counts every order when it is returned to our premises. If you are not willing or able to wait for your order to be counted by Vintage Empire staff upon return, then we will not accept any disputes over missing or damaged items. As we take in many orders in a day, there may be a slight wait as returns are counted on a first come, first serve basis.
IF Vintage Empire IS PICKING-UP YOUR RENTALS
Rental items need to be returned to their point of delivery and placed back in their supplied luggages. All original luggages must be returned. If your order is not ready for pick-up when Vintage Empire arrives, we will return at our discretion for an additional one-way pick-up charge.
#8
MISSING AND DAMAGED ITEMS
If you do have missing or damaged items upon return, you will be informed as soon as possible. If the missing items cannot be found or if we are unable to contact you or the person responsible within 48 hours of your specified return date, replacement fees will be automatically charged to the credit or debit card on file/Paylah advice will be sent. If any items can be located and returned within one week of your specified return date, we will refund the full amount. No refund after one week. Repair fees for damaged items must be paid upon receipt of an invoice. Any items considered un-rentable by Vintage Empire standards will be charged at full replacement value.
The customer is responsible for the goods from the time of pick-up/delivery until the items are returned to Vintage Empire. Be sure that all equipment is secure and protected from the weather while it is in your possession. We do charge for; soiled, broken, damaged or missing items, including packaging materials. There will be an extra cleaning charge for liquid/alcohol, excessive oily food stains, ink and/or hard to remove stains on luggages. Our insurance does not cover equipment while it is in your possession.
#9
SET-UP
Vintage Empire will set up all typewriters and brief on user for 30mins on how to use a typewriter generally. We do not generally offer manpower to help with typewriting services but we can often coordinate this if required. Manpower for typewriting services is an additional fee as rates will vary on location. Pls PM us if required.
#10
UNUSED EQUIPMENT
Rental items are charged for time out, not for use. Every item that leaves Vintage Empire’s premises is treated the same way upon return, used or not. This ensures that every item you receive is clean and sanitised. No refunds are given for items that were not used during your event.
Vintage Empire reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes. :)